Tips on Protecting Your Contact Center

By |2019-04-26T16:25:57+00:00April 16th, 2019|

For those of you whose organization use a contact center to handle incoming phone calls you know how important the system is to your business.  But how well are you protecting that important investment?  What [...]

Whatever Happened to Voice Communications?

By |2019-04-12T17:51:52+00:00April 5th, 2019|

It’s something we generally take for granted: voice communications.  And yet, without it, most businesses will have difficulty surviving for an extended period of time.  How has this important business asset evolved over the past [...]

Optimising People in Security

By |2019-04-05T18:24:10+00:00February 22nd, 2019|

Effective security relies on people behaving in the right way. This is enabled through an understanding of the threat and a clear understanding of what is required of them. In this way, an organisation’s people [...]