About Paul Kirvan

Paul Kirvan, FBCI, CISA, is an independent business resilience consultant, IT auditor, technical writer and project manager with over 25 years of experience.  Previously Mr. Kirvan was a founding board member and secretary of the Business Continuity Institute’s USA Chapter, and a member of the international board of the BCI. Mr. Kirvan is currently a Fellow of the Business Continuity Institute (FBCI) and a Certified Information Systems Auditor (CISA). Email: [email protected] LinkedIn: https://www.linkedin.com/in/paulkirvan/

Tips on Protecting Your Contact Center

By |2019-04-26T16:25:57+00:00April 16th, 2019|

For those of you whose organization use a contact center to handle incoming phone calls you know how important the system is to your business.  But how well are you protecting that important investment?  What [...]

Whatever Happened to Voice Communications?

By |2019-04-12T17:51:52+00:00April 5th, 2019|

It’s something we generally take for granted: voice communications.  And yet, without it, most businesses will have difficulty surviving for an extended period of time.  How has this important business asset evolved over the past [...]