The first warning was an email from a regional sales rep alerting management at headquarters that a reporter from a TV station in another state had visited a customer facility where the company’s equipment [...]
Even if an organization handles the managerial and operational details of its response to the novel coronavirus pandemic well, the entire crisis response is bound to fail if communication with internal and external stakeholders is [...]
No matter the industry or the size of the organization, accomplished managers know that crises can take many forms. However, whether a crisis is accidental, financial, legal or otherwise, affected organizations must implement a successful [...]
Any good physician will characterize a customized exercise routine as essential to maintaining a healthy body. Similarly, recurring crisis exercises that are tailored to fit the organization’s needs are imperative to maximizing crisis readiness, including [...]
Even the casual observer will arrive at the conclusion that in 2019, adversity affects organizations daily no matter their size, geographical footprint, or mission. We have only to look at the news headlines regarding crises [...]
While social media offers new ways to communicate, it must be systematically monitored to enable effective social media use in times of crisis. following is a Q&A session with Oliver S. Schmidt, managing partner of [...]
Crises for a company can take many forms. But whether they are accidental, financial, legal, or otherwise, there is one thing that all affected companies have in common: a critical need for a successful managerial [...]