Ever been bitten by mismanaged expectations? Sadly it happens all too often – we hear the frustrated and angry cries of the team – ‘why didn’t you say? If only we knew last week?’ Can [...]
Let's talk about storytelling and why it's important for leaders, especially in this pandemic crisis. In an earlier article blog, I shared Accenture's tips for what to do in this COVID time. Telling a story [...]
Apologies have become de rigueur in a crisis today. Sadly, “sorry” has become a word to say “when caught” and it’s rarely meant, because it’s typically the “head” (a.k.a. the Ego) talking. Often the apology [...]