In the event of a major incident, organizations often find themselves in a reactive mode, struggling to manage the crisis, as personnel work to identify causes and shuffle through the potential resolutions. By incorporating information and feedback from Internet of Things devices within the incident workflow process, response times can be reduced and activities streamlined, according to an article written by Infrastructure and Networking Solutions Architect Ron Bartels.
Particularly, the benefit of incorporation of IoT devices is the ability to precisely record in information surrounding each step of the traditional incident response workflow:
- Incident Start Time: When the crisis began and/or the first major negative impact occurred;
- Incident Detection Time: When the incident was first identified by a person or an IoT device;
- Diagnosis Time: When the root cause for the crisis was identified, and understanding of the incident was established;
- Repair Time: When the corrective action started;
- Recovery Time: When the issue has been resolved to the point where processes are online again;
- Restoration Time: When the issue has been fully resolved and all processes are again in normal operation;
- Workaround Time: When systems are again running, but using workarounds like backup generators or redundant processes; and
- Escalation Time: When the incident is escalated to a higher-level team for further analysis and resolution.
By recording all these times with data from IoT devices, potential bottlenecks and gaps in the recovery processes can be identified, allowing for further improvements in the incident response process, and development of training to ensure team members are aware of necessary actions in the event of future events.
Source:
https://www.iotforall.com/iot-optimizes-major-incident-handling/
