When attempting to manually track incidents, it’s far too easy to misfile or forget about specific issues, especially when things get unexpectedly busy. To help ensure nothing gets lost, consider looking for a proper incident management platform, which best suits both your technical and personnel needs, writes Bobby Ross, CEO and co-founder of FireHydrant, in DevOps.com.
When choosing the one that’s right for your company, Ross writes, don’t forget to consider:
- Company culture and existing processes
- The specific weaknesses in your manual management approaches
- Which stakeholders should be engaged for the selection process
- The time needed to properly select and setup the platform
Source:
https://devops.com/choosing-an-incident-management-platform/
