The Role of the Apology in a Crisis
Apologies have become de rigueur in a crisis today. Sadly, “sorry” has become a word to say “when caught” and it’s rarely meant, because it’s typically the “head” (a.k.a. the Ego) talking. Often the apology [...]
Hunting the Black Swans in Your Continuity Program: Quarry #1 ― Employee Availability
This is the first in an ongoing series regarding hunting and mastery of the black swans in your continuity program. Read the Continuity egUidE (1st Wednesday of each month) for more black swans. Those of [...]
