The Role of the Apology in a Crisis

By Jane Jordan-Meier|2019-04-05T19:16:38+00:00June 27th, 2018|

Apologies have become de rigueur in a crisis today. Sadly, “sorry” has become a word to say “when caught” and it’s rarely meant, because it’s typically the “head” (a.k.a. the Ego) talking. Often the apology [...]